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Portrait of Guillaume Gustin

Guillaume Gustin

IT Business Analyst & Software Engineer

Brussels, BE · FR native · EN C1 · NL A2/B1

At the interface between business questions and the software that answers them.

IT Business Analyst with a software engineering background; biomedical engineer (UCLouvain) by training. Ten years in ICT across health, academic research, public-sector mobility and non-profits, from product discovery and solution design to delivery. Co-founded MedC2, a digital health startup merged with Comunicare.

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Guillaume Gustin

Guillaume Gustin — CV

IT Business Analyst & Software Engineer · Responsible IT
Brussels, BE FR native · EN C1 · NL A2/B1
guillaume@pwablo.be
+32 494 87 89 36
github.com/ggustin93

At the interface between business questions and the software that answers them.

IT Business Analyst with a software engineering background; biomedical engineer (UCLouvain) by training. Ten years in ICT across health, academic research, public-sector mobility and non-profits, from product discovery and solution design to delivery. Co-founded MedC2, a digital health startup merged with Comunicare.

01 Areas of Expertise

Business Analysis

  • Functional specs (BPMN), backlog; liaison between business and IT
  • User-requirements gathering & co-creation workshops (personas, MoSCoW)
  • Process & project management · digital maturity audits · SQL extracts & BI reporting

Software Engineering

  • Stack: TypeScript (React/Next.js, Vue, Astro) · Python (FastAPI, Django)
  • AI: RAG & multi-agent prototypes (PydanticAI, pgvector) · ML clustering · coding agents (Claude Code, OpenCode)
  • Data & delivery: PostgreSQL, PostGIS · GitLab CI/CD · Oracle SQL · Docker · Azure

Responsible IT

  • Ethical AI & data governance: published AI charter for non-profits; GDPR workshop with a legal expert
  • Eco-design of digital services (GR491) · performance & carbon audits
  • Workshops & training on responsible IT (INR charter signatory)

02 Relevant Experience

Gate-16Bruxelles Mobilité
Sep 2025 to now · full-time

IT Business Analyst & Software Engineer — Gate-16 × Bruxelles-Mobilité

OSIRIS Competence Center, then Metropolis, its Gate-16 spin-off — regional road-occupation & mobility platform
  • Metropolis (Apr — Sep 2026): main developer of the online permit-booking platform: online payments, quotes, PEPPOL e-invoicing, a custom staff back-office and scheduled automations (invoice issuance, payment reconciliation), from gathering requirements with stakeholders to full-stack implementation.
  • Business analysis: on OSIRIS, the region's statutory worksite-coordination platform: translated stakeholder needs into functional and technical specifications, SQL extracts, BI reports and a developer backlog; user support and troubleshooting for its users (mobility, police, emergency services, utilities).
  • Operational delivery: built OsiView [poster] (Vue, Leaflet, GeoServer WFS), a four-module complement to OSIRIS covering consultation, mobile field control, spatial conflict analysis and commission sessions, used operationally at SPRB for on-site controls and in the weekly worksite coordination commission; maintained the my.osiris.brussels citizen portal.
  • AI prototyping: a multi-agent RAG pipeline (FastAPI, PydanticAI, pgvector) and ML clustering (scikit-learn, embeddings) on public-sector data; decisions kept human.
VUB
May — Sep 2025

Software Engineer & Research — GHOSTLY

Vrije Universiteit Brussel · ETRO & Brubotics · GHOSTLY, an FWO TBM multicentre randomised trial (2025—2028)
  • Challenge: before recruitment started, the trial needed a platform turning pseudonymised C3D-derived EMG data into rehabilitation-progress views readable by clinicians and researchers.
  • Action: built the architecture, database, EMG workflow, dashboard and deployment (React/TypeScript, FastAPI, Supabase, Docker) with role-based access and audit logging; organised and facilitated monthly meetings with 8 stakeholders across research, clinical practice and mobile development.
  • Result: delivered end-to-end in six months: traceable data access, repeatable EMG processing, progress views.
BRUXEO
2022 — 2024

Project Lead & Digital Advisor — BRUXEO

Confederation of Brussels social-profit employers (healthcare, social action, education, culture…)
  • DigiBrux: launched and ran the sector's digital-advice service. Supported 20+ organisations through structured business analysis: 10 digital-maturity assessments (structured interviews, Social Business Model Canvas, digital SWOT and Solidatech framework), each followed by a prioritised action plan; two sector working groups; and ad hoc technical guidance such as CRM customisation. Contributed to thematic workshops on GDPR, AI ethics for non-profits, CRM and digital communication, and to an online resource hub. Across these activities, participants represented 50+ organisations.
  • Shared LMS business case: facilitated co-creation workshops with four adapted-work enterprises and their federation, turning divergent HR processes into a prioritised requirements specification; compared Odoo Community, Moodle Workplace and Microsoft Viva Learning and mapped public funding, for a vendor-neutral procurement basis.
Guillaume Gustin · CV · October 2026
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03 Additional Experience

pwablo
Jan 2021 to now · complementary

Founder & Consultant — Pwablo

Digital studio for positive impact · INR signatory (Charte Numérique Responsable)
  • Client delivery: founded and run a digital studio delivering eco-designed web platforms, automations and advisory for non-profit and mission-driven organisations.
  • Responsible AI: authored the open « Charte IA Responsable pour ASBL » Read (CC BY 4.0, Jan 2026) and deliver workshops on Responsible IT.
Comunicare
2019 — 2021

Co-founder & Software Engineer — MedC2 · Comunicare

Medtech startup grown out of the UCLouvain eHealth ecosystem · acquired by Comunicare in 2021
  • Clinical products: designed and built the initial prototype of the ImmunoSABR trial-specific patient decision aid (Angular/Ionic PWA on Firebase/GCP); later iterations were evaluated at SUS 79.4 across 41 participants and published in JMIR (2025).
  • Pivot & EU funding: helped pivot to MyPatientCheck for COVID-19 triage and contributed to writing the DRAGON grant application (IMI2 / Horizon 2020), funded at €11.5M across 18 partners and coordinated by Maastricht University.
UCLouvain
2017 — 2019

Software Engineer & Research — UCLouvain

ICTEAM / TELE — UCLouvain · eHealth · Cliniques Saint-Luc · FEDER-funded, Menarini industrial partner
  • eHealth platform: extended an existing open-source diabetes self-management research platform for a Cliniques Saint-Luc pilot (MEAN stack, Ionic), adding Fitbit and Menarini glucometer integrations; first-authored a reviewed conference paper (SIPAIM 2017).
  • Clinical coordination: worked directly with two diabetologists, two hospital project managers and a UX researcher, translating clinical terminology into functional scope; the development team rotated, with periods as sole developer.
  • Alzheimer Café Virtuel: took over and tailored a videoconference platform (custom Jitsi Meet, role-based access) with the Ligue Alzheimer, so dementia caregivers can join support sessions remotely.
Sopra Banking Software
2016

Junior IT Consultant — Sopra Banking Software

R&D - Maintenance - Sopra Banking Platform (COBOL / Java) ·

04 Education

Master of Science in Biomedical Engineering
Louvain School of Engineering (EPL)
UCLouvain · 2014—2016 · Cum Laude
Thesis: Diabetes management through AI and gamification. A NARX neural network forecasting blood-glucose levels on simulated AIDA data, with a conceptual mHealth self-management app. Supervisor: Pr. Benoît Macq. DIAL

05 Teaching & facilitation

Teaching assistant · Informatique 1 (Python/OOP) & Medical Imaging (Matlab), UCLouvain
2017—2019
Thematic & sector workshops · CRM, communication, GDPR and AI for the Brussels social-profit sector
2022—2024
AI-ethics workshop · non-profit education federation
2025
Responsible IT workshops & writing · Pwablo
2023—2026

06 Certifications & Learning

IBM RAG & Agentic AI professional certificate
in progress
MOOC IA Responsable · INR
2025
Certificat Numérique Responsable · INR
2023
Global Startup Labs · MIT bootcamp at UCLouvain
2018

07 Research & funded projects

Empowerment of diabetic patients through mHealth technologies and education: development of a pilot self-management application. Scholar
G. Gustin, B. Macq, D. Gruson, S. Kieffer · SPIE / SIPAIM · 2017 · talk in San Andrés (CO); poster at Euromedlab
First author · reviewed conference paper, SPIE Proceedings (Scopus-indexed)
FEDER (ERDF) Research Fellow grant · UCLouvain ICTEAM/TELE, eHealth
2017—2019
ImmunoSABR · H2020 733008, phase II RCT (NCT03705403), 15 centres, 6 countries
2019—2021
DRAGON · IMI2 / H2020 101005122, AI for COVID-19, 18 partners
2020
GHOSTLY · FWO TBM, multicentre randomised trial, VUB / UZ Brussel
2025—2028

08 Open-source AI Projects

agentic-lab-analyzer Angular · FastAPI · Supabase
Agentic pipeline parsing and analysing blood-test reports; early-stage proof of concept.
nextjs-django-kanban-mcp Next.js · Django · GraphQL · MCP
Full-stack kanban with Eisenhower priority matrix and an MCP server for AI-agent integration; proof of concept.
Guillaume Gustin · github.com/ggustin93
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